Spin Velora/Questions
Questions, answered
Sixteen things people ask us, grouped the way they tend to come up. If yours isn't here, write to hello@spinvelora.com.
The chips
What are Velora Chips?
Velora Chips (VL) are the free virtual currency used at every table on Spin Velora. They exist only to keep score while you play. You start with 5,000 VL, and the balance lives in your own browser.
Can I buy more Velora Chips?
No. Nothing on Spin Velora is for sale: there are no in-app purchases, no chip packs and no subscriptions. When you want more chips, use the free refill instead.
Can chips be turned into anything else?
No. Velora Chips have no cash value. They cannot be exchanged, transferred to another player, withdrawn or traded for goods or services, here or anywhere else.
What happens when I run out?
Press the refill button at the top of any game panel and your balance goes straight back to 5,000 VL. It costs nothing, and you can do it as often as you like.
Playing
Which games can I play?
Four: Vieux-Port Roulette, Ink & Pearl Blackjack, Champagne Baccarat and Atelier Reels. Each has its own page with the rules explained in plain English, and roulette is also on the home page.
Are the results random?
Yes. Every spin, deal and reel stop is generated at random in your browser using its built-in random number generator. Outcomes are simulated for entertainment only, and nothing adjusts them based on how you have been playing.
Why do I need to be 19 or older?
Casino-style games are meant for adults, and on this site that means 19 and over, wherever you live in Canada. We ask once, inside the game panel, before your first round.
Will practising here help me at a real casino?
We'd rather you didn't see it that way. Our tables follow familiar rules, but they are made for entertainment, and a good evening here says nothing about real-money gambling, where losses are real and add up quickly.
Your privacy
Do I need an account?
No. There is no sign-up, no email address and no password. You open the site and play.
What do you know about me?
Very little. Your balance and settings stay on your device in local storage and are never sent to us. Our hosting provider keeps short-lived technical logs for security, and if you email us, we have your message. The privacy policy sets it all out.
Do you use cookies?
Not by default. The games use your browser's local storage instead. If measurement tags are ever switched on, a banner will ask for your permission first, and nothing is set unless you agree. See the cookies page.
Looking after yourself
How do reality checks work?
After every 30 minutes of play, a small note appears at the bottom of the screen telling you how long you have been playing. You can change the interval to 15 or 60 minutes, or turn it off, on the responsible play page.
Can I take a break from the games?
Yes. The responsible play page lets you close every table for one hour, 24 hours or seven days. During that time the games won't start on that device.
Where can I get help with gambling?
ConnexOntario offers free, confidential support 24 hours a day at 1-866-531-2600. The Responsible Gambling Council and ProblemGambling.ca also have excellent guidance. If you are in crisis, call or text 988.
The house
Who runs Spin Velora?
Spin Velora is operated by spinvelora.com, hello@spinvelora.com. You can reach us at hello@spinvelora.com.
Where is Spin Velora available?
The site is meant for adults in Canada. This English-language site is not directed at residents of Quebec. You are welcome to read it from anywhere, but please play only where social casino games are permitted for your age.